- Date:
- 30 Oct 2025
Acknowledgement of Country
Ambulance Victoria acknowledges the Traditional Owners of the lands in Victoria.
Board Chair and CEO report
We are incredibly proud to have the trust of our community as we continued to deliver best care, providing out-of-hospital, mobile and emergency healthcare to more than six million people.
Our values
We care in ways that nurture trust and collaboration.
Strategic plan
The Ambulance Victoria Strategic Plan outlines our roadmap for delivering world-leading, patient-focused, out-of-hospital, mobile, and emergency health care to the Victorian community.
Declarations and attestations
Required declarations and attestations from the Board, Committees and Chief Executive Officer.
A year in numbers
AV's performance 2024-25
Our people
Improving the experience of our people at work has remained at the heart of several innovative programs and strategic initiatives undertaken over the past year.
Clinical advancements
Our dedication to clinical excellence drives us to continuously innovate and improve our healthcare services.
Our research
AV’s Centre for Research and Evaluation is an international leader in pre-hospital emergency care, health services and resuscitation research.
Right care, right patient, right time
We continue to work with our partners to find new and innovative ways of improving patient care, ensuring that our patients are receiving the most appropriate care for their needs.
Digital connection and advancements
Our commitment to innovation and connectivity is transforming how we deliver care, making our operations more agile and our patient interactions more seamless.
Our community
We are committed to providing fair access to ambulance and healthcare services, to building healthy and resilient communities, and to continuously improve our service in partnership with Victorians.
Workforce data
This workforce information is provided in accordance with the Minister for Finance’s Reporting Direction 29: 'Workforce data disclosures in the report of operations – public service employees.'
Health, safety and wellbeing
Occupational health and safety remain a cornerstone of our commitment to our people.
Occupational violence
Occupational violence poses serious risks to the mental and physical health of our people, as well as job satisfaction and the quality of patient care.
Environmental report
AV is committed to reducing our impact on the environment.
Social procurement
AV’s Social Procurement Framework provides the basis of our collaboration with our suppliers, to improve the social and environmental value of our purchasing decisions.
Emergency procurement
Nil to report.
Donations summary
General donations, bequests and Auxiliary donations greater than or equal to $1,000.
Governance
AV Charter and Board Committees.
Board Director profiles
Board Director profiles, Board diversity and Board attendance.
Executive group
Executive group and executive structure.
Statement of Priorities
AV’s Statement of Priorities is the key service delivery and accountability agreement between AV and the Victorian Government.
Performance priorities
Statement of Priorities Part B
Relevant Ministers
Minister for Health, Minister for Ambulance Services: The Hon. Mary-Anne Thomas (1 July 2024 to 30 June 2025)
Statistical summary
Statistical summary of emergency and non-emergency incidents, response times and patients transported.
Statutory compliance
Statutory compliance with relevant Acts.
Consultancies
Details of consultancies under $10,000 and details of consultancies valued at $10,000 or greater.
Government advertising campaign
Nil reports
ICT expenditure
ICT expenditure for the 2024-25 reporting period.
Financial summary
AV achieved a $27.5m net result surplus for 2024-25.
Asset management accountability framework
A summary of AV’s selfassessment of maturity against the requirements of the Asset Management Accountability Framework (AMAF).
Disclosure index
This index has been prepared to facilitate identification of the department’s compliance with statutory disclosure requirements.
Financial report
Financial statements for Ambulance Victoria 2024-2025.
Updated